Error message when accessing SSO registration

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Problem

My school uses SSO but I get one of the following error messages when I go to access the form:

  1. An unexpected error has occurred.
  2. There was a problem with the sign in process. Please contact your school or the InfoSnap Team for Assistance. Exception, Unable to lookup student xxxxx.
  3. The [Name of Form] requires a snapcode to continue. Please enter the snapcode below and click the *Continue* button.
  4. The OpenID Provider issued an assertion for an Identifier whose discovery information did not match.
  5. An error occurred while processing your request. PowerSchool has not been properly configured for the Single Sign On with the external system you are trying to access. Please contact your PowerSchool Administrator for assistance.

 

An unexpected error has occurred

Fix 1: Check your parent portal username and password for special characters (!@#$%^&*(). Special characters in either the username or password will prevent registration from working within the parent portal.

Fix 2: Please contact your student's school or school district.

 

There was a problem with the sign in process. Please contact your school or the InfoSnap Team for Assistance. Exception, Unable to lookup student xxxxx.

Fix: Please contact your student's school or school district.

 

The [Name of Form] requires a snapcode to continue. Please enter the snapcode below and click the *Continue* button.

Fix: Please contact your student's school or school district.

 

The OpenID Provider issued an assertion for an Identifier whose discovery information did not match.

Fix: Please contact your student's school or school district.

 

An error occurred while processing your request. PowerSchool has not been properly configured for the Single Sign On with the external system you are trying to access. Please contact your PowerSchool Administrator for assistance.

Fix: Please contact your student's school or school district.

 

Still Not Working

If you are still having trouble entering your snapcode, you can:

  • Try accessing the site in a different web browser (for example, if you are using Internet Explorer, try accessing the form in Google Chrome or Mozilla Firefox).
  • Clear your cache and cookies.
  • Additional support: reach us via the online ticket system or by phone at 866.752.6850.
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