Problem Uploading Document

Follow

Problem

  • I am trying to upload a document, but I am getting an error message.
  • I am trying to upload a document, but nothing happens after I click upload.

Audience

  • I am trying to upload a document and having trouble.

Fix it

You will be able to upload documents by:

  • Click “Upload Photo/Document”
  • The Upload Photo/Document Modal will pop up
  • Click “Choose File”
  • Select a file from your computer you would like to upload.
  • Click “Open”
  • Click “Upload”
  • A green check in the photo/document upload field indicates that you have successfully uploaded your document.

NOTE: When uploading documents, it's important to make sure that they are smaller than 2.5MB. Files over 2.5MB are usually too large to upload.

NOTE: Image files need to be in JPG, GIF, PNG, or TIF format.

Still Not Working?

  1. Log out and log back in
  2. Access the form in a different browser.
  3. Clear your Cache/Cookies. Need help? Please review the Clear Browser History, Cache, and Cookies article.
  4. Additional support: reach us via the online ticket system or by phone at 866.752.6850.
Was this article helpful?
0 out of 5 found this helpful
Have more questions? Submit a request
Powered by Zendesk