Problem Uploading Document

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Problem

  • I am trying to upload a document, but I am getting an error message.
  • I am trying to upload a document, but nothing happens after I click upload.

Audience

  • I am trying to upload a document and having trouble.

Fix it

You will be able to upload documents by:

  • Click “Upload Photo/Document”
  • The Upload Photo/Document Modal will pop up
  • Click “Choose File”
  • Select a file from your computer you would like to upload.
  • Click “Open”
  • Click “Upload”
  • A green check in the photo/document upload field indicates that you have successfully uploaded your document.

NOTE: When uploading documents, it's important to make sure that they are smaller than 2.5MB. Files over 2.5MB are usually too large to upload.

NOTE: Image files need to be in JPG, GIF, PNG, or TIF format.

Still Not Working?

  1. Log out and log back in
  2. Access the form in a different browser.
  3. Clear your Cache/Cookies. Need help? Please review the Clear Browser History, Cache, and Cookies article.
  4. If after following these steps and confirming the file is sized appropriately, you are still unable to upload a document, please reach us via the online ticket system, chat (bottom corner of web browser), or by phone (reach us toll free at 866.752.6850 - Hours: M-F 8am-5pm CST with extended hours in July and August until 7pm CST).
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