Read Only Fields - Information is Incorrect and Can’t be Changed

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Problem

  • I want to change information that is already on my form, but it won’t let me edit the field.

Audience

  • Have you started a form for your student using a snapcode?
  • Is there information about your family or student already pre-populated onto your form?
  • Is there incorrect information on your form you would like to change?

Fix it

If you are trying to change information on a form, but there’s a gray box over that field, you will NOT be able to edit that information on the form yourself.

  • If a name is misspelled:

You may submit the form as-is; then, please contact the school directly to let them know what information needs to be updated.

  • If the grade or school is incorrect:

We recommend that you stop working on the form and call the school to let them know that the student’s grade or school is incorrect.

  • If any other piece of data is incorrect:

We'll generally recommend you go ahead and submit the form as-is; then, please contact the school directly to let them know what information needs to be updated.

 

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