Forgot Email Address

Follow

Description

  • I am trying to login to my InfoSnap account but I’ve forgotten the email address I used.

Audience

  • Have you already used InfoSnap account to complete a form?
  • Have you created an InfoSnap account in the past?
  • Do you have multiple email addresses and are unsure which email you used to create your account?

Fix It

  • At this time there is no “Forgot Email Address?” button.
  • Clicking the “Forgot password?” button will require entering in an email address.
  • You can use the “Forgot password?” button to see which email address you used.

  •  If you enter an email that is associated with an InfoSnap account, you will be taken Step 2 of the password recovery process.

  •  If you see Step 2, you have found an account with your email address.

  • Return to the Sign In page
  • Enter your verified Email
  • Sign in to your account

Still Not Working?

  • If you have forgotten your password, please review the Forgot Password article.
  • If you do not have an InfoSnap account, and would like to create one, learn how by reviewing the How Do I Create an Account article.
  • Additional support: reach us via the online ticket system or by phone at 866.752.6850.
Was this article helpful?
0 out of 2 found this helpful
Have more questions? Submit a request
Powered by Zendesk