Clear Browser History, Cache, and Cookies

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Problem

I am encountering a technical issue in my form.

Audience

Are you experiencing technical issues but are unsure of how to troubleshoot these issues?

Fix It

  • You can solve many technical issues by doing simple tasks to clean your browser.  
  • This article helps identify times when this can be useful and how to receive help in performing these cleanup tasks.
  • The common browsers used today are Safari, Internet Explorer, Mozilla Firefox and Google Chrome.  Each browser needs basic maintenance every now and then.  
  • They each have their own process to Clear Browsing History, Cached Images, and Cookies.  The articles linked below can help you perform these tasks for the browser you are using:

 Internet Explorer v. 9, 10, 11

 Safari 8.0+

 Mozilla Firefox

 Google Chrome

Still Not Working

  • This process won’t solve every issue.  However, this is a good first step to take when troubleshooting any technical issues.  If you have issues performing this process or your issue still persists, you might consult other articles more specific to your issue.
  • Additional support: reach us via the online ticket system or by phone at 866.752.6850.
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